What does process automation entail?

Process automation refers to the use of technology to perform tasks with minimal human intervention. This definition captures the essence of what process automation seeks to achieve: improving efficiency and consistency within various workflows by utilizing technological solutions. Automation tools can handle repetitive tasks, process data, and manage workflows, thereby allowing human workers to focus on more complex and strategic aspects of their roles.

In the context of process automation, the goal is not to entirely eliminate human involvement, as a certain level of oversight and decision-making may still be required for more complex operations. Rather, it aims to streamline processes, enhance productivity, and reduce the risk of human error by allowing automated systems to manage routine tasks.

This understanding differentiates process automation from options related to complete removal of human workers, which does not accurately represent the collaborative nature of automation implementations. Additionally, while enhancing workplace communication and improving manual processes may coincide with automated solutions, they do not encompass the full scope of what process automation entails.